This Service Level Agreement ("SLA") describes the service commitments provided by LocalArtist, operated by AverX Platforms LLC (Operator of LocalArtist) (Indiana, USA), for Free and Pro tier subscribers. This SLA supplements the Terms and Conditions.
1. Scope of Service
This SLA applies to the LocalArtist platform, including hosting, authentication, media storage, discovery features, and event tools.
2. Uptime Commitment
LocalArtist aims to provide reliable access to the platform.
2.1 Free Tier
99% uptime (best-effort availability)
Access may be limited during maintenance windows
2.2 Pro Tier
99.9% uptime target
Priority restoration during outages
Advance notice for scheduled maintenance
3. Support Response Times
Support is available via email:
support@local-artist-live.com
3.1 Free Tier
Best-effort response
Typical response time: 3-5 business days
3.2 Pro Tier
Priority support
Typical response time: 24-48 hours
4. Maintenance Windows
LocalArtist may perform scheduled maintenance to improve performance, security, or reliability.
Free Tier: Maintenance may occur without prior notice
Pro Tier: Advance notice provided for scheduled maintenance
5. Data Availability and Backups
LocalArtist uses secure storage and backup systems to protect user data.
Media and profile data stored securely
Backups performed regularly
Data exports available through account settings
6. Refunds and Service Credits
Refunds apply only to Pro tier subscriptions.
Refunds available within 14 days of purchase
Service credits may be issued if uptime falls below 99.9%
No refunds or credits for Free tier users
7. Limitations
This SLA does not apply to outages caused by:
User error or misuse
Third-party service failures
Force majeure events
Internet or network issues outside our control
8. Contact
For SLA-related inquiries, contact:
AverX Platforms LLC (Operator of LocalArtist) support@local-artist-live.com